0ktk FAQ — answers to all your questions

Before contacting support, have your registered mobile number or email address, the date and amount of the transaction, and the relevant transaction ID or reference number ready. Writing a brief description of the issue will help the agent assist you faster. If you have a screenshot, share that too.

0ktk's support team is active seven days a week, 24 hours a day. At any time — whether late at night or early in the morning — you can speak with a live chat agent according to Bangladesh Standard Time (BST, UTC+6). There are no scheduled off days or breaks.

0ktk support provides assistance in both Bengali and English. With Bangladeshi players in mind, our team is fully comfortable conversing in Bengali. Just write in whichever language you are comfortable with.

0ktk currently has two support channels available. The first is live chat — log in to the site and speak directly with an agent in real time. The second is email — for detailed issues, write to [email protected].

After sending an email to [email protected], an automatic acknowledgement message will arrive in your inbox. That message contains a ticket number you can use to check the status later. Also check whether the email has gone to your spam folder.

Go to the 0ktk wallet page, select "Deposit", and choose Nagad as the payment method. Enter the amount (minimum ৳500), then send money from your Nagad app to the Nagad number shown, and paste the transaction ID on the page to confirm. Your balance is usually credited within a few minutes.

0ktk currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla, BRAC, or Islami Bank). The minimum deposit amount for each method is ৳500. No other methods are available at this time.

The steps for depositing via bKash are the same as for Nagad. However, keep one thing in mind — the payment must be sent from your own bKash account; using someone else's number may cause verification issues. Leave the reference or note field blank and enter the transaction ID correctly.

0ktk does not charge any deposit fee on its end. However, your mobile banking or bank provider may deduct a send money or transfer charge — this is entirely that provider's own policy. Keep this possible charge in mind when deciding the deposit amount.

Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are active deposit methods on 0ktk. The process is the same — from the wallet page select your preferred method, follow the instructions, and confirm with the transaction ID after the transfer.

Yes, for security purposes withdrawals must always be made to a mobile wallet or bank account registered in your own name. Withdrawals to third-party accounts are not accepted. This helps ensure the safety of your funds.

To withdraw bonus winnings, the wagering requirement must be met. For example, if you deposit ৳1,000 you receive a ৳1,200 bonus. A 10x wagering requirement applies to this ৳1,200 bonus — meaning after placing ৳12,000 in bets, the bonus winnings become withdrawable. The wagering calculation is based on the bonus amount only, not the combined deposit and bonus.

Approved withdrawals on 0ktk generally reach your mobile wallet or bank account within 1 hour. Bank transfers may take slightly longer depending on the bank. The minimum withdrawal amount is ৳800.

A pending status means your request is being processed. It usually completes on its own. However, if it takes longer than expected, take the transaction ID from the history in your wallet page and let support know via live chat — they will look into it promptly.

The minimum withdrawal limit on 0ktk is ৳800. The system will not accept withdrawal requests below this amount. There is also a minimum limit for deposits — the minimum deposit for each method is ৳500.

If a match is abandoned due to rain or there is no official result, that match's bets are generally voided and the full bet amount is refunded. However, if the match is completed via the DLS method or a certain number of overs are completed, settlement may occur according to betting rules. See the terms and conditions for specific conditions.

Yes, 0ktk offers the opportunity to bet on matches in BPL, T20 World Cup, IPL, and various other international tournaments. Bangladesh Tigers international matches are also covered. Go to the cricket page to see the list of ongoing tournaments.

The most popular markets in cricket betting are match winner (which team will win), toss winner, total runs in the first innings, top run-scorer, and highest wicket-taker. Over-under (whether runs in a given over will be more or less than a set number) and the timing of wickets are also popular markets.

Decimal odds are the simplest method. Suppose Bangladesh's odds are 2.5 in a Bangladesh vs India match. If you bet ৳100 and win, you receive ৳100 × 2.5 = ৳250 (including the original stake). That means a profit of ৳150. The higher the odds, the higher the risk and the higher the potential winnings.

In live in-play betting, odds change in real time as the match progresses, which creates good opportunities for experienced bettors. For example, if a wicket falls during the first powerplay, you can assess the situation and make an immediate decision. However, it is important to keep a cool head with rapidly changing odds.

If you are betting on cricket for the first time, start with the match winner market — it is the simplest and most straightforward. Begin with a small amount, and once you understand how odds work, gradually move to other markets. Play responsibly and do not bet beyond your limits.